There are already several users complaining that their Huawei smartphones are displaying ads on the lock screen. Specifically, reports say that the ad refers to the well-known booking platform of hotels Booking.com.
According to reports, there are several equipment affected by this unexpected case. Here are the known templates where ads started appearing:
- Huawei P30 Pro
- Huawei P20
- Huawei P20 Pro
- Huawei P20 Lite
- Huawei Kill 20 Pro
- Honor 10
From the amount of complaints that can be found on Twitter and Reddit, we see that the problem is not specific to a location. This is a case that is happening in various places around the world, which makes this problem even more burdensome.
In what form are these ads appearing?
According to known data, these ads are appearing when used some native wallpapers of these equipments. Specifically, those referring to the category of Magazines.
Removing this type of wallpapers from the lock screen seems to be temporarily solving the problem. In other cases, it is mentioned that the use of images that are not included in the smartphone seems to solve the problem completely.
Huawei says he has no responsibility for the problem
Facing this scenario, a user decided to contact the Huawei support line. In response, she blamed the Booking.com application for the incident, advising her to uninstall. The only problem is that this user has not, and never had, that application installed on their smartphone.
Faced with this response, the brand’s helpline stated that it had heard that the application of that platform would be running advertisements. An inconclusive answer that gives the impression that Huawei does not know what is going on.
If we look at the coverage of Digital Trends to the case, we have a different answer. In response to this publication, the Chinese company says that these ads provide some third-party application, not having any fault at all.
Huawei therefore advises the injured to check the definitions of their applications. It also encourages users to search for external solutions for removing ads from the smartphone lock screen.
Possible solutions to the problem
One possible solution to this problem is to check the history of applications installed on your smartphone. This can be done as follows:
- Go to Play Store
- My Games & Apps
- Sort by “Last update”
Here you have an idea of the latest apps installed on your smartphone and you can remove the ones that appear to be suspicious. Without knowing for certain the reason for this problem, you may have to repeat this process several times until the problem is resolved.
Another method involves inspecting app permissions and your ability to show ads on the smartphone lock screen. To do this you must follow the following steps:
- Go to Settings
- Special Access
- Appear on other
Once again, you’ll need to check all the applications you suspect and revoke your permissions. Once this is done, return to your lock screen to see if the problem is definitely solved.